COVID-19 Refund Policy
At this stage, we are full steam ahead with the Far North Wilderness Bike Tour. We are hopeful that an event like ours; outdoors, in remote areas and with less than 50 participants can continue, but as we have seen, things can change very quickly. However, should the event be cancelled due to Australian or Queensland Government COVID-19 restrictions, the following revised refund terms will apply:
- A full refund will be given if the event is cancelled due to COVID-19, or due to associated travel bans you are unable to make it to Cairns. The decision to cancel the event will be in accordance with the advice from the Australian or Qld Government at that time. No refunds will be given once the tour commences.
- A full refund will not be given as a result of a change in mind or personal circumstances – our usual Refund Policy will apply in these cases
We understand that circumstances can change and you may need to withdraw from the Far North Wilderness Bike Tour. Should this be the case, formal notification will be required by email to firstname.lastname@example.org. When formal notification is received, a set withdrawal fee will be applied and the remainder of any monies paid by you refunded. Any donations/fundraising money received at time of withdrawal cannot be refunded. Processing of any refund may take up to 21 days.
Please note that from the 17th September (2 days before ride) NO refund will be applied.
Notification of withdrawal received by: